Reasonable service is not outstanding service

Let’s say a company meets its customers expectations, we have we have delivered good service, right? Wrong! At this point we have just delivered reasonable service. Reasonable service is about meeting our customers’ expectations. Outstanding service is about exceeding our customers’ expectations. On a scale of ‘poor’, ‘mediocre’, and great’, meeting the expectations can only be classed at mediocre. Great professionals exceed their customers’ expectations.

This happened a little while ago, to me
I bought a camera for my brother in a store at a very famous mall. The sales person spent about twenty minutes with me, and was totally professional in the help and advice that she gave me. Then I started to negotiate. Obviously I wanted to get the best price, and haggled as best as I could. I managed to trim the price down nicely, and felt very pleased with the whole deal
I gave her card, which she processed. Then she put the camera into a bag for me. Just as I was turning round to leave, she stopped me, leaned behind her, picked up a small box of film, and said to me: “please, would you accept this as a small token of our appreciation for buying your camera here”. Now remember, this was done after the sale was completed and paid for. What a lovely surprise! What a sweet taste that put into my mouth! And you can bet that I’ve been back to that store many times since, even though I live a bit far from this very same mall

We need to keep the pressure up as consumers.

Poor services around our service providers’ minds

There is never enough said on poor service in SA. Poor service extends right across the board. We need to keep the pressure up as consumers.
Walked into Woolworths last week to buy lose potatoes, leeks and chicken livers - ordinary everyday items. Not truffles, pate. Plain, ordinary, potatoes. No, they didn't have potatoes, no, no leeks, no that food store doesn't stock chicken livers.Fine.What is Woolworths pay off line? "GET MORE, BE MORE."Well I suggest they GET MORE stock and BE MORE efficient.Nothing quite like the sight of 7 Woolworth’s staff members clustered around the computer and ONE harassed and harried lady serving a queue of 10.
We need to keep the pressure up as consumers.

Quality services

we have gotten so used to bad service that we have come to expect it every time we go shopping or making business with another person or company. i once walked into a shop and was treated like crap, but the moment the sales people at the shop noticed that i have a lot of money to spend at their shop, they started treating me like their only costomer. at the end i only shop for a little less than a 100 dollers because of the disgust i felt when i realised how they treat people there